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RETURNS & EXCHANGE

We want you to be completely satisfied on every purchase you made with Bright Baum. If you wish to return or exchange your merchandise for any reason, you may do so within 14 days after date of purchase for exchange, refund or credit (excluding delivery and handling charges). Credits are issued to you in the original form of payment. Please note that special order and customize orders cannot be returned. Please see below for specific return packing instructions.

 

Returns 

Please insure and ship your return merchandise with the original packing slip (including your name, address and zip code) to the address of: 154 Morgan Avenue, Brooklyn NY 11237. We recommend insuring and retaining tracking information on your return shipment since we cannot give credit for items that do not arrive in our warehouse.

–If you are returning the item(s), we will issue refund in the original form of payment for the amount of the item(s) within the return period. If you are exchanging the item and if the amount for the replacement item exceeds the cost for the return item(s), please include payment for the additional amount.

 

Returns Instructions 

1. Circle the item(s) being returned on the original packing slip along with the reason for return.

2. Please indicate whether you would like to exchange the item(s) or prefer credit/payment back.

3. Include the original packing slip with the returned item(s).

4. Repack the product in its original packaging materials, unless the package’s condition is not suitable for a safe return.

 

All returns should be shipped to:

Bright Baum Returns Department: 154 Morgan Avenue Brooklyn NY 11237 U.S.A.

 

Damages or Packing Errors 

If your order arrived damaged or if a packing error occurred, please contact us immediately at 1-888-226-6268 or email contact@brightbaum.com

 

Refunds 

We will process your refunds once we receive the item. For North American customers, this can take up to 7-14 business days depending on the postal method you choose in returning the item to us. If your initial order was placed with a credit card, the credit will be applied to your account and usually appears on your statement within one billing cycle from the time we process your return. Refund process time for customers living outside of North America may vary depending on location.

 

 

 

ORDERS & PAYMENT

Outside the Continental United States 

Most items can be delivered outside the continental United States, including foreign destinations. Additional charges will apply.

 

Methods of payment 

If you order online or by phone, your purchases can be paid using Visa, MasterCard, Discover, or Pay Pal.

 

Privacy

Pretty Valley is committed to protecting our customers’ personal information. We do this by using industry-standard encryption and password protection technologies.

 

Sales Taxes 

Please provide your tax ID upon registration. We are required to collect applicable sales taxes on non-wholesale orders or order without tax ID.

 

 

 

GENERAL SHIPPING POLICIES 

In-stock merchandise 

Usually order will be processed and shipped within 2-3 business days if you choose Standard ground shipping. Orders placed with Express shipping before 4pm ET will be shipped the next business day. Express shipping applies additional charges.

 

Backorders 

If the merchandise you have selected is currently not in stock, we will give you an expected shipping time at checkout or by a follow-up email.

Carriers 

We deliver via UPS ground or a comparable delivery service for huge quantities. No P.O. Box address accepted.

 

TERMS OF USE

© 2013 Bright Baum, Inc. ALL RIGHTS RESERVED. Please refer to the legal notice below for terms of use.

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

 

Products, Content and Specifications.

All features, content, specifications, products and prices of products and services described or depicted on www.brightbaum.com and are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Bright Baum which operates this Web Site, make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

 

Shipping Limitations.

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

 

Accuracy of Information.

We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be incomplete, inaccurate, or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. The price displayed on the website may differ from the price for the same item sold as in-store merchandise. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

 

Use of this Web Site.

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The software and other technology components of this Web Site are © 1999 – 2013, GoDaddy.com, LLC is a wholly-owned subsidiary of Desert Newco, LLC, or its affiliates and suppliers. The contents of this Web Site are © 2013, Bright Baum, or their respective affiliates and suppliers. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations, admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Third Party Links.

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Bright Baum or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

 

 

Revisions to these Terms and Conditions. These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms. These Terms and Conditions supersede any other agreement between you and Pretty Valley USA to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the State of New York or the United States District Court for the District of New York. A printed version of these Terms and Conditions will be available for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

 

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