Bright Baum ensures that all our LED trees and bonsai meet the strict standards of quality, durability, and beauty that our company stands for. While we strive to provide the best quality products available, occasionally a product will arrive with a lighting or foliage issue. If you receive a tree or Bonsai which does not work properly upon receipt, please contact us at firstname.lastname@example.org.
If we are made aware of the specific issue within 7 days of purchase, we will make arrangements for our Parts Replacement Department to ship a replacement of any damaged or malfunctioning part within 5 business days* of identification of the issue.
LIMITED WARRANTY FOR LED TREES AND BONSAI TREES
Bright Baum warrants its trees against manufacturer-only defect in material or workmanship for a period of one year from date of purchase. **
Warranty covers the low voltage LED lights, defective wiring, power supply, transformers and bulb socket failure for a period of one year from date of purchase. The warranty excludes broken blossom/foliage. For your convenience, we have included a package of complimentary replacement blossoms/foliage with your purchase.
Manufactured defective parts will be repaired or replaced. In event Bright Baum replaces a part/item it will be shipped via the Ground Service of our choosing.
To have the warranty placed into effect, a proof of purchase is required, noting purchase date.
EXCLUSIONS TO THE LIMITED WARRANTY
**This limited warranty does not cover damage resulting from accident, misuse, abuse, negligence, alteration or normal wear and tear. In these instances, parts can be purchase at a reasonable fee plus shipping charges.
** The warranty does not cover loose or broken blossoms/foliage, or damage to wiring, transformers or sockets through intentional or unintentional misuse or regular wear and tear.
When contacting us, please be prepared to troubleshoot the problem with us. In addition, we may request that you submit pictures of the product which illustrate the problem so that we can better determine the best way to resolve it. Any requested photos may include both close-ups of the problem and views of the full product. We reserve the right to repair or replace any part of the product serviced under warranty.
*Only the Bonsai trees are intended for indoor use only, not for outdoor use. All other LED trees are intended for indoor/outdoor usage